FAQ

Manufacturing
Each product requires 2 - 3 business days to manufacture (i.e. print, assemble, and package). Your product is manufactured at 15 different manufacturing facilities located all over the world. Our shipping times depend on where the product is being manufactured and where it is being shipped to. 

Shipping 
Ship times from and to the same region (e.g. US to US, UK to UK, UK to Europe, etc.) are approximately 7-10 days, and ship times from region to region (e.g. US to Canada, US to UK , or Canada to Europe, etc.) are approximately 10-20 days. 

These products are produced one at a time and are not part of a large collection in a warehouse. Please be patient with shipping times and your order should arrive within 10-15 days of purchase.

We do not offer FREE Shipping on most products. Apparel products have FREE SHIPPING. Our shipping price is standard within the U.S. and Canada. If you are shipping overseas, please email us and we can calculate a shipping price. Any questions please email to: givingback@artrockscharity.org thanks for your time.

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.
Please email us with questions at: givingback@artrockscharity.org

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at: givingback@artrockscharity.org

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged.

Shipping Returns 
To return your product, you should mail your product to: Art Rocks Charity, 7770 Braeger Road, Three Lakes WI 54562, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.